By  , Marketing Specialist/Consultant/Coach

How to Take Responsibility in 2020 (and Get More Customers)

How to Take Responsibility in 2020 (and Get More Customers)

I talk a lot about responsibility.

It’s a re-occurring theme because it’s absolutely critical to achieving big success, yet so many business people that I meet willingly give away responsibility for their future and for their lives.

They do it sub-consciously most of the time.

It comes out and shows itself though, in how they talk about themselves and their business. So many things are someone else’s fault. Let me tell you now, no one ever got rich blaming someone or something else. Ever.

These examples all took place more than a year before the world changed with Covid-19.

“No one eats out in the first quarter” a restaurant owner (genuinely) told me. What!?!

“There’s still no work. People just aren’t spending money on extensions” a local builder friend explained to me a year before Coronavirus. What!?!

“Businesses in my town won’t spend £99 a month on marketing” someone else whined to me. What!?!

These three people are all victims.

As I said, the examples above were from before Coronavirus hit.

Since the 2020 lockdown, there are many responsible business owners who have unfortunately been hit badly. It was a very sad time and they couldn’t do much to avoid their businesses failing. My heart really goes out to them. It was a shocking time.

But there are many more business owners who gave up and let the March/April/May 2020 Covid-19 lockdown take away their customers. They too became victims because they didn’t react to what was happening around them.

Many didn’t use the time to become stronger.

During any future difficulties, they will blame lockdown or the recession.

But for many businesses, the lockdown presented opportunities. If it wasn’t to actively sell, or pivot, it was to get their marketing, sales and follow-up resolved so they could come out of the madness a better business.

In 1912 the Titanic hit an iceberg because of a basic steering error, and only sank as fast as it did because an official persuaded the captain to continue sailing.

For many business owners, the business outcome can be very different if you take responsibility and steer your ship in the right direction.

The restaurant owner, the builder and the marketer who I mentioned above are all victims. They are martyrs on the altar of ‘Someone Else’s Fault’ – and their mindset guarantees that they will never be wealthy, never run super-successful businesses and that life will always be hard.

That’s a big price to pay for absolving yourself of blame. Not a great life.

Truth is that most people blame everyone but themselves.

A lot of people will blame the 2020 lockdown and recession for failings, but in reality, many similar businesses and competitors were successful in those times.

The difference is, those businesses took responsibility.

They made things happen.

I know many business owners who did really well during the 2020 lockdown.

Was it easy?


Did any of them have to homeschool, and go through other serious challenges during the 2020 lockdown.


But they focused and got really pro-active at persuading people to buy from them during the lockdown, or after.

They didn’t sit back and wallow in self-pity and misery. They got on the front foot. Had good offers, worked their database, created awareness, asked for conversations, ramped up their marketing (at a time when everyone else cut back and therefore got a much bigger ‘share of the voice’) and created the success.

My builder friend is like a spoilt child who’s had his favourite toy taken away.

For years he didn’t need to do any marketing at all. Customers found him, through word of mouth and he’s always had a steady stream of business and a nice flow of jobs.

In recent years when the ‘natural spring’ dried up he turned into a victim. All he needs to do is get off his a_*@ and go find the work. Yes Covid-19 got in the way, but many of his customers stuck at home used the time their home improvements. So when everything opened up, they spent money with the companies and builders who had got their marketing right.

Him getting active to find work will mean he will need to do different things to what he’s done before. He’ll have to get the list of approved planning apps from the council and approach each one.

He can go back to all his happy customers and ask them for help, “Is there anything you want doing?” Or “Do you know anyone thinking of having work done?”

He can schmooze with all the local architects, he can sort his website out and spend a few quid on Google Ads, he can do a bit of networking or shock horror, he could even advertise.

None of this stuff is difficult, but it needs him to take responsibility.

There’s plenty of work out there – it’s just that he’s not getting it – and that’s his fault, because he’s being lazy and complacent.

The same is true of the marketing sales person. All he has to do is do what we do. But he won’t. The models are there, the tools are there, everything he needs to be hugely successful is sat waiting for him to grab them and put them into action.

But he won’t.

He’d rather whinge and whine than work. He’d rather be a victim than learn something new. He’d rather be poor, in his comfort zone, than risk getting rich outside it. Sad really.

I know not all business owners think like this. There are some ambitious, high achievers but there are plenty irresponsible, complacent, low achievers too.

The first group continues to fly. They study the content of articles like this and pull out what they can use. They decide how to use it, and then deploy it. Straightaway. That’s what successful people do.

The other group either aren’t reading this or think it looks a bit ‘heavy going’, or perhaps they skim it and decide they know all this already (even though they’re not doing even a fraction of it in their business).

Heck most of ‘em haven’t even read this article. They’re too busy on Facebook.

Don’t get me wrong, I don’t mind which group you’re in.

But you should.

It’s your business.

Your life.

Your family and your bank account…

There are a lot of small business owners like you who need help with their marketing in the UK right now.

2020 has of course been a tough year.

But like never before, lockdown gave business owners the chance to step back and see what was wrong in their marketing and to see the opportunities.

Don’t worry.

If you’re an ambitious small business owner who needs help with your marketing – I’m here for you.

Mark Reynolds - Small Business Marketing Consultant
Mark Reynolds, Marketing Consultant & Coach

My name’s Mark Reynolds, I’m an independent small business marketing consultant and coach.

Every year since 2002 I’ve given small business owners unbiased advice, a strategic marketing approach, a new perspective and accountability to help them build a more consistent and predictable flow of customers – especially helpful in these challenging times.

Using a proven marketing system paired with custom analysis of your business, I will help you:

  1. Identify what you should be doing in your marketing.
  2. Work out how you should be doing it.
  3. And help you get the marketing done.
    …to build a consistent and predictable flow of customers.

We would be a very good match if you already have an existing in-house or outsourced marketing resources to get the marketing done, eg. a marketing employee, freelancer or marketing agency.

But don’t worry if you don’t.

Don’t worry if you’re trying to do all the marketing yourself.

I have my own marketing team and contacts if you need them.

Also there’s no problem if you already have a business coach, it can be very beneficial.

A business coach will help you with your marketing too, but they cover many different aspects of improving your business. Whereas I’m 100% hyper-focused on your marketing – I take it to a whole new level to help you build a consistent and predictable flow of customers.

My almost 20 years of marketing experience is all about using marketing to get more customers. And so I often find that a small business client with a business coach works very well.

If you have questions pick up the phone, ask for Mark on 01926 356300 (Warwickshire) or 01454 858754 (nr Bristol) or send me an email – I’ll be happy to answer your questions.

Yes, none of us knows what’s going to happen with Covid-19 and the recession, but the recovery is likely to be pretty dramatic for many.

Your marketing needed to be spot on 4 years ago, 3 years ago, 2 years ago, 1 year ago and regardless of Covid-19 and the recession, your marketing needs to be getting results today. So put these challenging times out of your mind, and focus on taking your marketing to the next level.

If you don’t put the right kind of hard work in now, you’ll miss out and it won’t surprise you if competitors take charge.

You need to be a part of the recovery.

I’m here to help you if talking would help you get more customers.

Find out more how I can help here or get in touch.

My whole career since 2002 has been about helping UK small businesses to get more customers. During almost 20 years I’ve learnt what it takes to succeed in times like these. I’ve got lots to share. My name’s Mark Reynolds (click here to learn more).

In 2007 I founded ProfitReach, an independent marketing consultancy for small businesses. Simply, I absolutely love helping small business owners get a consistent and reliable flow of higher paying customers. I’m also an ‘EC Certified Coach’. See what my clients have to say.

What’s your goal today?

1. Hire Mark Reynolds, Marketing Consultant/Coach

“With almost 20 years of small business marketing experience, I’ve helped 100s of small business owners build a consistent and predictable flow of quality leads/eCommerce sales. Changing the lives of small business owners is a beautiful thing.”

2. Learn how to build a predictable flow of new customers

Browse helpful articles with advice, tools, tactics and strategies to help you build a predictable flow of customers.

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